General sales conditions

Except otherwise noted in writing by Kayak Ideal, all orders are subject to the general conditions stated herein, all of which the client accepts by doing business with Kayak Ideal. Theses conditions override any contrary policy of the client.

1) Orders:

Any order must be made in writing, letter or email, and must indicate quantity, grade and price of the equipment desired, and cannot be considered as definitely accepted until Kayak Ideal has approved it in writing.

2) Prices:

Prices are provided in Canadian Dollars and do not include taxes. Our prices are as is in Kayak Ideal premises, and do not include shipping and packaging. Except otherwise noted by Kayak Ideal, invoiced prices are those effective when the order is placed and confirmed. Prices are subject to change without prior notice.

3) Payment and overdue:

Unless otherwise noted, all invoices are payable cash. If the client wishes to pay later, a monthly interest rate of 2% will be applied to the invoice. Upon failure to pay any invoice within or at its due date, all invoices issued will become immediately due and payable. Any late payment will authorize Kayak Ideal to request a cash payment before shipment of any further order.

4) Time Frames:

Time Frames posted are provided for information purposes and without any guarantee. No deduction can be made on the invoice by the client, whether it be for a Time Frame problem or any other reason, except in the case of statutory provisions applicable by law.

5) Deliveries:

Our merchandise is shipped at the risks and perils of the addressee. Unlading is the responsibility of the addressee. At the time of delivery, we recommend you verify systematically the merchandise. This verification is considered as done at the time you or any person authorized by you signs the delivery slip. If, at the time of delivery, the original packaging is damaged, ripped or open, you must immediately verify that it contains all items ordered, and indicate on the delivery slip, with your signature, any anomaly concerning the shipment, as well as the nature of damages. You can always refuse the shipment or take the necessary action towards the transportation company.

6) Claims ans returns

Any claim must be submitted within 5 days following delivery. Any return must take place within 5 days following delivery, in the original packaging. Customized goods and used merchandise cannot be returned. Handling fees of 25% will be applied on returned items.

7) Guarantee:

Our products are guaranteed for one year from the date of invoice, for the original buyer. To benefit from the application of the guarantee, the client must absolutely return to Kayak ideal the material with all its parts, accompanied by a copy of the purchase invoice. The guarantee is strictly limited to the restoration or the replacement of the material affected by a manufacturing defect. Is not included in the guarantee any reimbursement whatsoever. The guarantee does not cover “wear and tear”. The guarantee is invalid if there has been misuse, improper use or an accident. For any guarantee purpose, shipping fees are the responsibility of the client.

8) Property reservation:

Kayak ideal maintains property of the goods sold until payment of the total price is effectively made. Non-payment can result in the claiming of the goods. These provisions do not interfere with the transfer to the buyer, at delivery, of the risks of loss or degradation of the goods sold and of the potential damages resulting.

9) Resolutory Clause:

In the case of failure by the buyer to uphold its obligations, the contract will be terminated by right in favor of Kayak Ideal, without prejudice of damages which could be claimed to the party in default, with down payments already made being non-refundable.

10) Fortuitous Event:

Kayak ideal cannot be held responsible for the failure to execute or the late execution by the buyer of one of the obligations exposed herein in the case of a Fortuitous Event. As such, a Fortuitous Event constitutes any external, unforeseeable, and unstoppable event.

11) Recommendations for users:

Kayak Ideal recommends users to strictly abide by publications and safety advice established by the Canadian Coast Guard and the Fédération québécoise du canot et du kayak.
Kayak Ideal
261 rue de l’église
Donnacona (Québec)
G3M 1Z4 CANADA
418-326-0480
info@kayakideal.com